KUBLA LTD. PRIVACY POLICY

Last Updated: 28 January 2022

INTRODUCTION

Kubla Ltd. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”).

This privacy policy outlines how we make use of the information you submit to us.

PRIVACY POLICY CHANGES

We reserve the right to modify this privacy policy at any time and for any reason.

We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

To protect your interests, please visit this page periodically to review the current terms of our privacy policy. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

WHAT DATA DO WE COLLECT?

We may collect information about you in a variety of ways, that you voluntarily give to us when you download or buy a product, or when you choose to participate in various activities related to the Site

General Website Usage :

Information, such as your

  • IP Address,

  • Time & Date

  • Location

  • Operating System,

  • Browser Information

  • Pages Visited

  • Videos watched

  • Content downloaded.

are collected by our website and by a third party (Google Analytics). This helps with providing metrics on the popularity of content and for analysing technical issues.

Google analytics and our own website technology collects anonymised as listed above (it does not collect your name or other identifying information), We only use the information we get from Google Analytics to improve our Services. Although Google Analytics plants a permanent cookie on your device to identify you as a unique user the next time you visit or use our Services, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your usage of our Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Purchases

Personal (name, e-mail address, postal address, phone number) and financial information related to your payment are collected when you you voluntarily purchase from our site.

On our own databases we store the transaction details but not any card information or payment account information.

Other financial information (including card payment details) is stored by our payment processors : Opayo, American Express and PayPal, you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Downloading Software (Trials or Free Editions)

We record the name and e-mail address that you provide voluntarily when you download any software. We also record whether you wish to receive the newsletter. The following information is recorded in addition to the above.

  • The IP address,

  • Time of download

  • Location of User (based on IP)

Contact Us Form

We record only the details voluntarily provided in the form, so that we can respond to the request.

HOW WILL WE USE YOUR DATA?

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience.

GENERAL

Specifically, we may use information collected about you via the Site to:

  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

  • Process your order payments and refunds 

  • Manage your license; administration emails i.e. your activation code; to transfer license to another machine

  • Email you with special offers on Kubla Ltd. products and services

  • Respond to your email or other inquiries and requests

  • Send a newsletter that you signed up to receive

  • Request feedback and contact you about your use of the Site

  • Perform other business activities as needed.

  • To understand and analyse trends

  • Market and promote our services

  • Prevent fraudulent transactions, monitor against piracy, and protect against criminal activity.

  • As my be required to Assist law enforcement and respond to subpoena.

THIRD PARTIES

We will not disclose or transfer your personal information to any third parties except under the following conditions:

  • We have your consent to do so.

  • We believe that it is necessary to do so in order to respond to any legal claims against us.

  • We believe that it is necessary to do so in order to comply with the law, legal processes, or authorities.

  • We believe that it is necessary to do so in order to protect the rights, property, interests, or safety of Kubla Ltd., our employees, our users, or the public.

  • We are required to do so in connection with an acquisition, merger, or sale of all or a portion of our business.

The Kubla Ltd. Website contains links to other websites. Our privacy policy only applies to our website, if you click on a link to a third party website, you should read their privacy policy.

HOW DO WE STORE YOUR DATA?

We use administrative, technical, and physical security measures to help protect your personal information. When your information is stored by Kubla Ltd. we use computer systems with limited access.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

It is your responsibility to protect the security of your license activation code. Please note that e-mails and other communications you send to us are not encrypted. We strongly advise you not to communicate any confidential information through these means.

UPDATE YOUR INFORMATION

We will use reasonable efforts to keep your personal information up to date. However, we need you to notify us without delay in the event of any change in your personal circumstances so that we can keep your personal information up to date.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

Kubla Ltd. would like to make sure you are fully aware of your data protection rights. every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request the Our Company restrict the processing of your personal data, under certain conditions. 

The right to object processing – You have the right to object to Our Company processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office about the processing of your personal information.

OPT OUT:

License Information

You may at any time review or change the information in your license or terminate your license by:

  • Contacting us using the contact information provided below

Upon your request to terminate your license, we will deactivate your license and where possible remove or anonymise your personal information. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you buy a product on the Site

  • Contacting us using the contact information provided below

  • Using the ‘Unsubscribe Link’ in e-mails.

DATA RETENTION

We will keep your information as long as necessary for the processing purpose that it was collected, and any other permitted linked purpose, including legal, regulatory and legitimate business purposes.

Our retention periods are based on our business needs and your personal information that is no longer needed is either irreversibly anonymised or securely destroyed. Our data retention policy is regularly reviewed.

CONTACT US

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: support@kublasoftware.com

Phone: +44 (0)117 318 1711

Address: Desklodge House, 2 Redcliffe Way, Redcliffe, Bristol, BS1 6NL, United Kingdom